Service type modification is reserved for Landport Support. Please contact your Landport Administrator. If you ARE your organization's Landport administrator and want to request a service type change, please submit a Support ticket.
Each service type may be configured as visible or not visible to Requestors. Support will assume that you want all types to be visible, unless otherwise specified.
When requesting service type updates, please let Support know which Servicers are impacted (e.g. "Add service type HVAC to Summit Heating & Cooling")
Related Articles
Adjust Service Type(s) Associated With A Servicer
When a Servicer company account is built (e.g. a maintenance group or external vendor company), service types chosen by you are associated with it. Examples of service types are Electrical, General Maintenance, HVAC, and Plumbing. The very first ...
Terms of Service
Note: Requires admin privileges to access. Please contact your Landport Administrator. If you ARE your organization's Landport administrator and want to request Company Profile privileges for yourself or a co-worker, please submit a Support ticket. ...
FAQ: Why is the system sometimes auto-populating the "Dp" date in the "Service schedule" column?
There are two scenarios: When a request is automatically dispatched to a Servicer (either by a fast track or recurring/PM instruction), the expected completion time (DP date) is populated to satisfy internally programmed create and dispatch rules. ...
FAQ: For requests that have a "Service proceeding" status, why are "Approve & Close" and other links missing?
When you dispatch a request to a Servicer that is actively using their account, the system expects that the Servicer will declare the job done. Therefore, options allowing you as the Manager to take action on the Servicer's behalf (e.g. "Completed" ...
FAQ: How come not all my Servicers are appearing on the dispatch page?
There can be a number of reasons a Servicer (Vendor, Tech, Engineer, etc.) does not appear on the dispatch page: The service type is incorrect. Look back near the top of the page and make sure the "Service Type" selected makes sense for that ...