Approve & Close and other links missing in "Next Action" column

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• FAQ: For requests that have a "Service proceeding" status, why are "Approve & Close" and other links missing?

  When you dispatch a request to a Servicer that is actively using their account, the system expects that the Servicer will declare the job done.  Therefore, options allowing you as the Manager to take action on the Servicer's behalf (e.g. "Completed" ...

• Billing catalog items missing from the Labor/Parts/Other drop down when creating an invoice

  It's likely the missing line items were added to the incorrect billing catalog.  Each Servicer group/company has its own unique billing catalog.  When you access the invoice page for a particular request, only the billing catalog for the assigned ...

• Can't dispatch request to myself (keeps going into the "New Requests" table)

  Here is the key portion for dispatching a request to yourself: In the "Servicers" section of the request creation/dispatch page, check the box for "Service the Request yourself. Tap "Submit". On the next page, optionally set expected ...

• FAQ: Why is the system sometimes auto-populating the "Dp" date in the "Service schedule" column?

  There are two scenarios: When a request is automatically dispatched to a Servicer (either by a fast track or recurring/PM instruction), the expected completion time (DP date) is populated to satisfy internally programmed create and dispatch rules.  ...

• Notifications not received by user

  Landport automatically sends notifications to an user based on actions taken by other users and events that transpire on the user's requests.  There can be several reasons why a notification is not received: Landport did not send a notification - ...