Can't dispatch request to myself (keeps going into the "New Requests" table)

Can't dispatch request to myself (keeps going into the "New Requests" table)

Here is the key portion for dispatching a request to yourself:
    1. In the "Servicers" section of the request creation/dispatch page, check the box for "Service the Request yourself.
    2. Tap "Submit".
    3. On the next page, optionally set expected Arrival/Departure time(s).
    4. Tap "Reply now" or "Repy & Declare done".  (If you navigate away from the page without doing this step, the request will be created and placed in the "New Requests" table.)
      • "Reply now" - You'll see the request in the "Requests in Progress" table on the Dashboard.  You'll be designated as the Manager and the Servicer.  The "Next action" column will have Manager and Servicer links.
      • "Reply & Declare done" - The request will automatically be moved to "Closed Requests"

    • Related Articles

    • Search for a Request

      To search for a request (incident, work order, etc.): Determine if the request is assigned to you or to another Manager.  If it is assigned to you, proceed to step 3.  Otherwise, continue to step 2. If your account is configured to access other ...

    • Expired Requests

      When a Manager assigns a request to a Servicer (Vendor, Tech, etc.), there is a modifiable "Timeout" field on the dispatch page.  Unless changed, the system default is 720 hours (30 days); tap here for more information. If the Servicer (or a Manager ...

    • CREATE REQUEST (Create For Requestor)

      Typically, you want Requestors to create requests themselves. However, in the event that you need to do it for them (or you want to get them in the loop on a project that will affect their location), this functionality will cause the request to ...

    • Fast Track (Auto Dispatch) Rules

      Note: Requires admin privileges to implement.  Please contact your Landport Administrator.  If you ARE your organization's Landport administrator and want to request Company Profile admin privileges for yourself or a co-worker, please submit a ...

    • FAQ: Why did the number of requests appearing on my dashboard drop to only 5 per table?

      If there are more than 250 open requests, the system goes into "streamline mode" to enable the pages to load more quickly. To go back to "standard mode", where up to 20 open requests are shown in each table, either close some of the open requests ...