FAQ: Can I stop being an "observer" on a request?

FAQ: Can I stop being an "observer" on a request?

No, once you tap a request number to see more details, the system automatically adds you as an interested observer, and you cannot be removed.  One option to reduce the number of notifications you are getting is to adjust your account settings.

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    • Search for a Request

      To search for a request (incident, work order, etc.): Determine if the request is assigned to you or to another Manager.  If it is assigned to you, proceed to step 3.  Otherwise, continue to step 2. If your account is configured to access other ...

    • Getting Added As An Observer (In Order to Receive Notifications)

      If you are not the Manager/Requestor/Servicer for a particular request, but want to receive notifications when comments are posted, you may become an "observer" as follows: 1. From the Dashboard, tap All Requests (see Tip). 2. Tap the request ...

    • FAQ: Why doesn't the Servicer's name appear after I've dispatched a request to them?

      Until the Servicer accepts the request, confirming that they are taking the job, dashes ("---") will appear in the "Servicer" column: After the Servicer accepts the request, or the Manager accepts it on their behalf, the Servicer's name will appear: ...

    • FAQ: I created a request, but now don't see it. Where did it go?

      It is likely that the request was assigned to another person in your organization.  Landport assigns requests based upon the Site Manager designated in a location's profile.  To find out who a request will be assigned to for a particular location: ...

    • FAQ: Can a comment or line item in a request's history log be deleted or edited?

      No.  Comments and activity in the log become part of the request's permanent record, and they cannot be erased or altered.  The integrity of the information in the log is thus maintained, because it cannot be changed after the fact.  You may, ...