Related Articles
Cancel Multiple Open Requests
Note: Requires admin privileges to implement. Please contact your Landport Administrator. If you ARE your organization's Landport administrator and want to request Reporting privileges for yourself or a co-worker, please submit a Support ticket. To ...
CREATE REQUEST (Create For Requestor)
Typically, you want Requestors to create requests themselves. However, in the event that you need to do it for them (or you want to get them in the loop on a project that will affect their location), this functionality will cause the request to ...
Search for a Request
To search for a request (incident, work order, etc.): Determine if the request is assigned to you or to another Manager. If it is assigned to you, proceed to step 3. Otherwise, continue to step 2. If your account is configured to access other ...
Request History Log
Each request (incident, work order, etc.) has its own history log, which is a record of every event, comment, and action that takes place as the request progresses from start to finish. If you want to see more/less detail, you are welcome to make ...
Expired Requests
When a Manager assigns a request to a Servicer (Vendor, Tech, etc.), there is a modifiable "Timeout" field on the dispatch page. Unless changed, the system default is 720 hours (30 days); tap here for more information. If the Servicer (or a Manager ...