How do I switch a request from one Servicer to another?

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• Reassign to Another Manager Account

  Some examples when you might reassign a request to another Manager (e.g. Property, Site, or Facility Manager) account are: They're going to be the new point person for managing the request. You need to get approval before proceeding (e.g. capital ...

• Reassign to Another Servicer Account

  NOTE:  If Servicers are within the same group/company, it may not be necessary to go through the below steps.  Instead, "Servicer Account Sharing" can be enabled, so that they will be able to view and take action on the requests assigned to each ...

• Search for a Request

  To search for a request (incident, work order, etc.): Determine if the request is assigned to you or to another Manager.  If it is assigned to you, proceed to step 3.  Otherwise, continue to step 2. If your account is configured to access other ...

• FAQ: My maintenance staff are all under the same organization. Can they reassign requests to each other?

  For Standard Servicer Accounts: If the request has not yet been accepted, it can be reassigned as follows: From the Dashboard, tap Review (or tap the link in the new request for service notification email). From the drop down list, select the ...

• Requestor gets "Report Server is completing another request..." message when trying to create a request

  This message appears very infrequently for Requestors, but is part of the normal system operation. Landport regulates the number of reports that Managers can run simultaneously in order to maximize system resources.  On some occasions, there is an ...