Passive Mode

The [passive] designation means that a Servicer is either not actively using their Landport account, or that their account has been locked into [passive] mode, so the Manager always has the option to act on the Servicer's behalf.  When a Manager is creating a request, a Servicer that is in [passive] mode will appear as follows:

The Servicer will still receive Landport notifications and be able to log in to their account to respond to a request.  However, a Manager, from their own Landport account, will also be able to take action on behalf of the Servicer to accept a request, declare a job done, etc.  

If a Servicer uses their account, and it is not locked into [passive] mode, the account will automatically be converted to active status.  The [passive] designation will no longer appear, and Managers will not be able to act on behalf of the Servicer.

To lock a Servicer into passive mode (see Tip):

1. Log into the Servicer's account.
   
2. Tap Your Profile.
3. Tap Set default environment variable values.
   
4. Check "Remain in passive mode".
   
5. Tap the update button.
   

The advantage of locking the Servicer into [passive] mode is that the Manager can always take action on their behalf, if necessary, and the Servicer can still log in to their account to respond when able.  We recommend locking the account just after it has been created and prior to the Servicer logging into it.  If there is a maintenance staff group that has multiple members, any or all can be locked into [passive] mode. 

Tip:  A Servicer who's already active cannot be converted into [passive] mode using the above steps.  Please submit a Support ticket, and we'll be glad to assist!

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