Reassign to Another Manager Account

Reassign to Another Manager Account

Some examples when you might reassign a request to another Manager (e.g. Property, Site, or Facility Manager) account are:
  • They're going to be the new point person for managing the request.
  • You need to get approval before proceeding (e.g. capital expenditure).
  • The request is done, and you want to transfer it to your accounting area for billing, or to wait for the Servicer's invoice to be received and matched up to the request.
To reassign a request to another Manager account:
  1. If the request is in progress*, tap the request (incident, work order, etc.) number.
  2. Scroll down past the request history log and tap Reassign.
  3. Select new Manager (list is sorted by last name).
  4. Type or speak (from mobile device) any optional comments.
  5. Tap "Reassign".
*If the request is new, you also have the option of tapping Reassign in the "Next action column.

The new Manager will receive notification and also see the request in their account.  If the original Manager has account sharing (workmate access) to the new Manager's account, then All Requests may be tapped on the Dashboard to view the request.

There is no limit to how many times a request can be reassigned, and each incidence is tracked in the history log.




    • Related Articles

    • Reassign to Another Servicer Account

      NOTE:  If Servicers are within the same group/company, it may not be necessary to go through the below steps.  Instead, "Servicer Account Sharing" can be enabled, so that they will be able to view and take action on the requests assigned to each ...

    • Change Another Manager's Password

      Note: Requires admin privileges to implement.  Please contact your Landport Administrator.  If you ARE your organization's Landport administrator and want to request Company Profile privileges for yourself or a co-worker, please submit a Support ...

    • Add Manager

      Note: Requires admin privileges to implement. Please contact your Landport Administrator.  If you ARE your organization's Landport administrator and want to request Company Profile privileges for yourself or a co-worker, please submit a Support ...

    • FAQ: My maintenance staff are all under the same organization. Can they reassign requests to each other?

      For Standard Servicer Accounts: If the request has not yet been accepted, it can be reassigned as follows: From the Dashboard, tap Review (or tap the link in the new request for service notification email). From the drop down list, select the ...

    • Deactivate Manager

      Note: Requires admin privileges to implement. Please contact your Landport Administrator.  If you ARE your organization's Landport administrator and want to request Company Profile privileges for yourself or a co-worker, please submit a Support ...