Each request (incident, work order, etc.) has its own history log, which is a record of every event, comment, and action that takes place as the request progresses from start to finish. If you want to see more/less detail, you are welcome to make changes to the log.
To adjust which history log items you see:
- From the Dashboard, tap Your Profile.
- Tap Select which Request (Incident, Work Order, etc.) log events that you see.
- Adjust settings as needed.
- Tap the update button at the bottom of the screen.
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FAQ: Can a comment or line item in a request's history log be deleted or edited?
No. Comments and activity in the log become part of the request's permanent record, and they cannot be erased or altered. The integrity of the information in the log is thus maintained, because it cannot be changed after the fact. You may, ...
Search for a Request
To search for a request (incident, work order, etc.): Determine if the request is assigned to you or to another Manager. If it is assigned to you, proceed to step 3. Otherwise, continue to step 2. If your account is configured to access other ...
Cancel A Request
To cancel a request: From the Dashboard, tap the request (incident, work order, etc.) number. Scroll down past the request history log and tap Cancel. Near the bottom of the next page, optionally speak* or type a reason for cancelling. Tap the update ...
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Typically, you want Requestors to create requests themselves. However, in the event that you need to do it for them (or you want to get them in the loop on a project that will affect their location), this functionality will cause the request to ...
Attach a File or URL to a Request
You may attach files and/or URLs to a request, after it has been created. For larger items (over 0.5 MByte), we recommend attaching URLs (although files attached via mobile device are automatically resized). Smaller items may be attached as files. ...