Search for a Request
To search for a request (incident, work order, etc.):
- Determine if the request is assigned to you or to another Manager. If it is assigned to you, proceed to step 3. Otherwise, continue to step 2.
- If your account is configured to access other Manager's requests (see Manager Account Sharing), make sure All Requests is highlighted on your Dashboard (screenshot). This activates the ability to view, search, and act on requests that "belong" to other Managers.
- At the top of the Dashboard, choose the best option to search for the request:
- Find by Request number - Searches solely by request number, going back 2 years. Enter a number* and press "Enter".
- Expanded search for - Searches on request number* or any portion of text in the description, going back 6 months. The search is narrowed by request status: "open", "closed", or "all". First, change the status, if needed; then enter the value and press "Enter".
- Advanced Search - Searches on further criteria* designated by you, going back to when you started using Landport or the year 2000, whichever is earlier. The search criteria selected are used to find the request(s), but are not necessarily included in the results displayed.
- To take action on a "found" request, tap the request number and then tap the appropriate link.
* Note: If the request is recurring or preventive, please make sure to include the "-pm" after the number (e.g. 35624-pm).
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Work Tickets
To view and/or print an individual work ticket: From the Dashboard, tap the request (incident, work order, etc.) number (see Tip 1). Scroll down past the request history log and tap View Work Ticket. Use the browser's print function to print. The ...Can't find request when doing a search
Please tap here to view the pertinent article. If the request still can't be located, please submit a Support ticket.Generate Work Ticket Report
Note: Requires admin privileges to implement. Please contact your Landport Administrator. If you ARE your organization's Landport administrator and want to request Reporting privileges for yourself or a co-worker, please submit a Support ticket. To ...Cancel A Request
To cancel a request: From the Dashboard, tap the request (incident, work order, etc.) number. Scroll down past the request history log and tap Cancel. Near the bottom of the next page, optionally speak* or type a reason for cancelling. Tap the update ...Request History Log
Each request (incident, work order, etc.) has its own history log, which is a record of every event, comment, and action that takes place as the request progresses from start to finish. If you want to see more/less detail, you are welcome to make ...