Why do some Servicers have [passive] next to their name?
Please tap
here to view the pertinent article and see why sometimes being "passive" is a good thing!
Related Articles
Edit Location
Note: Requires admin privileges to implement. Please contact your Landport Administrator. If you ARE your organization's Landport administrator and want to request Edit Location privileges for yourself or a co-worker, please submit a Support ...
Passive Mode
The [passive] designation means that a Servicer is either not actively using their Landport account, or that their account has been locked into [passive] mode, so the Manager always has the option to act on the Servicer's behalf. When a Manager is ...
FAQ: Why doesn't the Servicer's name appear after I've dispatched a request to them?
Until the Servicer accepts the request, confirming that they are taking the job, dashes ("---") will appear in the "Servicer" column: After the Servicer accepts the request, or the Manager accepts it on their behalf, the Servicer's name will appear: ...
Servicers That Are Managers
There are times when a Manager will handle a request themselves, using the "Service the Request yourself" option on the dispatch page. Also, in some cases, a Servicer (e.g. an internal maintenance or engineering supervisor) will be given a Manager ...
Change Company Name / Primary Contact
Note: Requires admin privileges to implement. Please contact your Landport Administrator. If you ARE your organization's Landport administrator and want to request Company Profile privileges for yourself or a co-worker, please submit a Support ...