Why doesn't the Servicer's name appear after I've dispatched a request to them?

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• FAQ: Why doesn't the Servicer's name appear after I've dispatched a request to them?

  Until the Servicer accepts the request, confirming that they are taking the job, dashes ("---") will appear in the "Servicer" column: After the Servicer accepts the request, or the Manager accepts it on their behalf, the Servicer's name will appear: ...

• Search for a Request

  To search for a request (incident, work order, etc.): Determine if the request is assigned to you or to another Manager.  If it is assigned to you, proceed to step 3.  Otherwise, continue to step 2. If your account is configured to access other ...

• CREATE REQUEST (Create For Requestor)

  Typically, you want Requestors to create requests themselves. However, in the event that you need to do it for them (or you want to get them in the loop on a project that will affect their location), this functionality will cause the request to ...

• Reassign to Another Servicer Account

  NOTE:  If Servicers are within the same group/company, it may not be necessary to go through the below steps.  Instead, "Servicer Account Sharing" can be enabled, so that they will be able to view and take action on the requests assigned to each ...

• Adjust Service Type(s) Associated With A Servicer

  When a Servicer company account is built (e.g. a maintenance group or external vendor company), service types chosen by you are associated with it.  Examples of service types are Electrical, General Maintenance, HVAC, and Plumbing. The very first ...